About Your Local BMW Retailer | Douglas Park Edinburgh

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

186 ratings and 104 comments received in the last 90 days.

17 December 2025

Great brand knowledge and very attentive.Explained everything to us and answered our questions.

16 December 2025

Went in.on Tuesday and car was ready for Friday. So happy with car.

11 December 2025

Everyone I talked to though the entire process was warm l, friendly and kind. Catered towards my needs, and helped me figure out the path I could take.

05 December 2025

The staff and management team have been excellent through my experience and Jonathan was a fountain of knowledge and knew the product inside out. I can not fault any part of my experience and I will continue to be a loyal customer going forward.

04 December 2025

Dealership was easy to deal with. Sales personnel were knowledgeable and flexible in their approach eg I requested a second test drive and this was arranged without any questions or issue. Dealership kept me informed of delivery timescale.

03 December 2025

I had an initial call with the sales agent. He listened to my requirements and stuck to them. I appreciated not being given the hard sell as it wasn't needed. Very pleased with the car and although increase in price, feels like a fair deal.

23 November 2025

Team were helpful and made it really easy to purchase. Especially in a time where I had some personal matters to deal with

18 November 2025

Every one was so helpful

15 November 2025

Perfect service! Megan was very patient with us as we decided exactly what we would like in our new car. Once we had decided she very quickly located and arranged delivery of the car. It was a nice personal touch that she also gifted me flowers!

11 November 2025

Smooth and efficient

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03 November 2025

The staff fully explained how the vehicle works and that was very helpful. It is a fantastic looking vehicle and drives so smoothly.

02 November 2025

Again, the sales assistant Faizan was very good. He talked me through everything very clearly was knowledgeable and enthusiastic. I really liked him.

27 October 2025

due to the way we were treated from the initial point of inquiry to taking ownership of the car

22 October 2025

Appointment times for test drive and purchase were made to suit me as I live in York. As travel would be involved for purchase and collection, keeping me informed of these appointments was excellent and I was able to schedule my visits to Edinburgh.

30 December 2025

Very satisfied

30 December 2025

The over all experience of getting the service done at the centre

29 December 2025

The repair took more than 3 weeks to complete. Douglas Park did not keep me informed on progress or when the repair would be completed.

29 December 2025

Billy (Douglas Park Edinburgh) very helpful keeping me updated of progress and the condition of my tyres and wheels after my incident

27 December 2025

As above.Lovely showroom and attentive well presented staff

26 December 2025

Very good company

26 December 2025

All was done to ensure I was a happy customer.

24 December 2025

Great service from ewilina

23 December 2025

Job completed quickly, no fuss and excellent service staff.

23 December 2025

It took 55 mins from arriving at my booked service time to get served and be provided with a courtesy vehicle. I would expect this to take no longer than 10 to 15 mins (at the very most).

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21 December 2025

Good experience - efficient and friendly.

21 December 2025

Work was identified and dealt with efficiently. Clear and friendly communication throughout.

20 December 2025

A satisfactory experience

20 December 2025

All good but costs excessive for work done

20 December 2025

The service was completed as expected, I was happy with the vehicle's assessment. Staff provided good comms and I did not feel that any unnecessary sales pressure tactics were employed throughout the process.

18 December 2025

The car was left outside the showroom without the handbrake engaged.As I drove away and had to use the handbrake the original message-parking brake failure reappeared. Car went back into garage-only to reappear with the same fault. 2 days to fix.

16 December 2025

Car was worked on and issue sorted as expected. No complaints with the process or work at all

16 December 2025

Wasn't as seamless as last time. Felt had to explain myself. Overall end result was fixed.

16 December 2025

Very happy, excellent

16 December 2025

The customer service that I received from Agija was fantastic - lovely to deal with, efficient and kept me updated. But unfortunately the couple of (minor) issues that I have with the car are unresolved.

13 December 2025

Kept updated on progress of work being carried out and complete .

13 December 2025

On Monday the service manager said he'd call me about an issue i reported months ago. No call Wednesday No call Thursday No call Friday No call Saturday

12 December 2025

Excellent Service

11 December 2025

As I said earlier, everyone did what was required, on time, and always kept me informed of the progress with my service.

08 December 2025

Well communicated, easy to deal with and work done

07 December 2025

Work required was explained and quickly actioned

07 December 2025

As per previous answer.

07 December 2025

Quick and accommodating busy schedule.

06 December 2025

No problems. Everything completed on time.

06 December 2025

The service is quickly done within a few hours.

06 December 2025

Staff couldn't be more attentive, I didn't have to initiate anything

06 December 2025

My car wouldn't start for my booking so I had to drop the car off at a later date. The staff were helpful, and friendly.

02 December 2025

Kept me informed at all stages and helped inform my decision.

01 December 2025

Great experience. Customer service agent kept in contact throughout. Quick turn around.

29 November 2025

After reviewing the inspection video the tech states the rear seal has failed and has gaps so must be replaced so to be given car back and not been replaced but now have larger gap in seal is pretty poor service

20 November 2025

Perfect

20 November 2025

Even though the car had not been valeted, on mentioning this, the staff member looking after me did it herself as she said they were down in staff and best valet was away just now.

20 November 2025

I was very satisfied with my service experience at Douglas Park Edinburgh. Everything was handled efficiently and to a high standard.

19 November 2025

Took perhaps much longer than it should have I was waiting. 8am start, brake fluid change took 2.5 hours.

19 November 2025

Issue turned out to be a bit complicated but retailer kept at it and all fixed now. Courtesy car was unexpected but very much appreciated

19 November 2025

Disappointed after confirming that ALL the parts were available in stock to carry out the safety recall, the repair did not happen because they didn't have the right bolts!

19 November 2025

Friendly and efficient staff and service.

19 November 2025

Professional and friendly service. Everything explained clearly and in a timely manner. Great service as usual.

17 November 2025

I expected a health check video....

17 November 2025

The service went well without any problems, only the washing did not go well, which allowed me to give 3 stars because I often have almost 500 pounds, and when someone spends this amount they expect a good service as well as 5 stars, but in this case

15 November 2025

Kept me informed at all stages of the repair process

15 November 2025

Very friendly and efficient

15 November 2025

The service at Douglas Park was exemplary, lead by Billy MacKenzie who is incredibly knowledgeable and professional, Billy called and emailed at the times he said he would , explained everything clearly and had my car ready on time.

14 November 2025

A complimentary vehicle inspection and wiper change were conducted

12 November 2025

All completed as expected.

11 November 2025

Liked being able to pop in and drop the keys in a secure box without having to wait for a member of staff. The car was only in for a recall but appreciated the health check and wash/hoover. On collecting the car the service advisor was very cheerful.

11 November 2025

I was quoted over the phone £292 for the service and requested a courtesy car for the day. At arrival it was £354 and there was no courtesy car. Thankfully a very capable employee sort it out for me, she was very kind.

11 November 2025

Everything explained, felt no pressure if anything the opposite.

10 November 2025

Problem Fixed.

10 November 2025

See above

10 November 2025

No call back from Robert with any explanation of why the issue wasn't resolved. I have been waiting for weeks

08 November 2025

I visited the Douglas Park for twice so far. Adviser Faizan provided brilliant service and assisted in choosing the payment options. I am confident to get enough support from this centre addressing my queries regarding my car.

05 November 2025

Please see my previous message for details. One big positive was the valeting. My car has been cleaned very nicely - inside and outside.

05 November 2025

As above

05 November 2025

Rude and brainless

03 November 2025

Easy arrange the service, but thought the check-in process via machine was unnecessary when you had people sitting at a desk doing very little. Had a call in the morning and then nothing until I turned up at night so comms could have been better.

03 November 2025

Very courteous and was kept informed at every stage

03 November 2025

I was given a MOT voucher and a lovely curtesy car for the day.

03 November 2025

Friendly knowledgeable & helpful staff

02 November 2025

See above - BMW dealer that can't seem to repair BMWs

01 November 2025

Customer service is poor

01 November 2025

Staff helpful and efficient.

30 October 2025

Service and Mot carried out efficiently as expected

30 October 2025

The service was good but attention to waiting times and feedback could be better especially tea coffee refills

30 October 2025

Easy to deal with

29 October 2025

One star off for cost!

29 October 2025

Kept up to date by my service team personel on every move

29 October 2025

Kept updated of progress and courtesy car available

29 October 2025

No complaints.

28 October 2025

Agija was excellent in managing my work, account and arranging the pick up and return of my vehiclei

27 October 2025

Major services was undertaken in time, customer service was excellent.

20 October 2025

MOT completed succesfully with advisories and car cleaned and valeted for a very resonable price

20 October 2025

Very consumer friendly, knowledgeable & can be trusted not to rip you off

20 October 2025

Person I dealt with helped resolve the issue quickly.

19 October 2025

Completely satisfied

19 October 2025

I can't check if the service has been completed or not I just have to have faith in your ability to carry it out

18 October 2025

It would have been good to be offered a courtesy car when the length of time the car would be in the garage was realised and saved us having to take taxis to 2 hospital and a doctors appt My only other comment is that I found the check in difficult

18 October 2025

I was assisted by Paul who was particularly helpful in helping to track down my pre-paid service pack which was not properly processed by the supplying dealer

15 October 2025

Easy to arrange, kept up to date with progress and quick turnaround.

15 October 2025

Excellent service from all concerned and very good communication.

14 October 2025

I paid you to repair my car but it was returned without the fault repaired. Indeed it was aggravated. I returned the car and you tried to fix it. You failed, then proposed I should pay labour for diagnosis of the problem you caused or exacerbated.

14 October 2025

10/10

14 October 2025

Staff attentive and friendly. Kept informed and nothing was too much trouble. Thanks to everyone I had contact with in the branch.

13 October 2025

we were dealt with very well

10 October 2025

Was left waiting a bit too long while picking up the car and wasn't given a full quote before work was done. Also had to ask about a courtesy car rather than them offering one. The centre is in a poor location for public transport to where I live

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Edinburgh BMW

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 322 9031

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 608 2495

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 560 1773

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map