OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 131 comments received in the last 90 days.
11 November 2025
Smooth and efficient
03 November 2025
The staff fully explained how the vehicle works and that was very helpful. It is a fantastic looking vehicle and drives so smoothly.
02 November 2025
Again, the sales assistant Faizan was very good. He talked me through everything very clearly was knowledgeable and enthusiastic. I really liked him.
27 October 2025
due to the way we were treated from the initial point of inquiry to taking ownership of the car
22 October 2025
Appointment times for test drive and purchase were made to suit me as I live in York. As travel would be involved for purchase and collection, keeping me informed of these appointments was excellent and I was able to schedule my visits to Edinburgh.
07 October 2025
Excellent all round service
06 October 2025
Again I couldn't have got better service than we received from the Seafield branch. Top marks!!
03 October 2025
I very great experience and very relaxed, not in anyway pushy
28 September 2025
Friendly and professional service from Cameron from start to finish. He listened to what we were looking for and delivered on product and cost in a non pressured manner.
15 November 2025
Kept me informed at all stages of the repair process
15 November 2025
Very friendly and efficient
15 November 2025
The service at Douglas Park was exemplary, lead by Billy MacKenzie who is incredibly knowledgeable and professional, Billy called and emailed at the times he said he would , explained everything clearly and had my car ready on time.
14 November 2025
A complimentary vehicle inspection and wiper change were conducted
12 November 2025
All completed as expected.
11 November 2025
Everything explained, felt no pressure if anything the opposite.
11 November 2025
I was quoted over the phone £292 for the service and requested a courtesy car for the day. At arrival it was £354 and there was no courtesy car. Thankfully a very capable employee sort it out for me, she was very kind.
11 November 2025
Liked being able to pop in and drop the keys in a secure box without having to wait for a member of staff. The car was only in for a recall but appreciated the health check and wash/hoover. On collecting the car the service advisor was very cheerful.
10 November 2025
See above
10 November 2025
Problem Fixed.
FIND Douglas Park Edinburgh BMW
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 322 9031
Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 341 0770
Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 560 1773
Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent
15 November 2025
Perfect service! Megan was very patient with us as we decided exactly what we would like in our new car. Once we had decided she very quickly located and arranged delivery of the car. It was a nice personal touch that she also gifted me flowers!