About Your Local BMW Retailer | Douglas Park Edinburgh

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

232 ratings and 135 comments received in the last 90 days.

18 November 2025

Every one was so helpful

15 November 2025

Perfect service! Megan was very patient with us as we decided exactly what we would like in our new car. Once we had decided she very quickly located and arranged delivery of the car. It was a nice personal touch that she also gifted me flowers!

11 November 2025

Smooth and efficient

03 November 2025

The staff fully explained how the vehicle works and that was very helpful. It is a fantastic looking vehicle and drives so smoothly.

02 November 2025

Again, the sales assistant Faizan was very good. He talked me through everything very clearly was knowledgeable and enthusiastic. I really liked him.

27 October 2025

due to the way we were treated from the initial point of inquiry to taking ownership of the car

22 October 2025

Appointment times for test drive and purchase were made to suit me as I live in York. As travel would be involved for purchase and collection, keeping me informed of these appointments was excellent and I was able to schedule my visits to Edinburgh.

07 October 2025

Excellent all round service

06 October 2025

Again I couldn't have got better service than we received from the Seafield branch. Top marks!!

03 October 2025

I very great experience and very relaxed, not in anyway pushy

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28 September 2025

Friendly and professional service from Cameron from start to finish. He listened to what we were looking for and delivered on product and cost in a non pressured manner.

27 September 2025

Vey satisfied ethan banks good salesman and very helpfull

25 September 2025

well looked after in a nice environment

23 September 2025

Great service very friendly

19 September 2025

Dealership in general were reponsive polite and gave confidence that they would provide a good service.

19 September 2025

Faizan took great care when showing the new car and going through all the details

15 September 2025

overall great service and well looked after

04 September 2025

All down online via message. Absolutely no hassle whatsoever

03 September 2025

Megan was excellent and very helpful throughout the whole process.

02 September 2025

Again, managed by Derek (Patterson) this experience has been great.

19 November 2025

Issue turned out to be a bit complicated but retailer kept at it and all fixed now. Courtesy car was unexpected but very much appreciated

19 November 2025

Disappointed after confirming that ALL the parts were available in stock to carry out the safety recall, the repair did not happen because they didn't have the right bolts!

19 November 2025

Took perhaps much longer than it should have I was waiting. 8am start, brake fluid change took 2.5 hours.

19 November 2025

Friendly and efficient staff and service.

19 November 2025

Professional and friendly service. Everything explained clearly and in a timely manner. Great service as usual.

17 November 2025

I expected a health check video....

17 November 2025

The service went well without any problems, only the washing did not go well, which allowed me to give 3 stars because I often have almost 500 pounds, and when someone spends this amount they expect a good service as well as 5 stars, but in this case

15 November 2025

Very friendly and efficient

15 November 2025

Kept me informed at all stages of the repair process

15 November 2025

The service at Douglas Park was exemplary, lead by Billy MacKenzie who is incredibly knowledgeable and professional, Billy called and emailed at the times he said he would , explained everything clearly and had my car ready on time.

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14 November 2025

A complimentary vehicle inspection and wiper change were conducted

12 November 2025

All completed as expected.

11 November 2025

I was quoted over the phone £292 for the service and requested a courtesy car for the day. At arrival it was £354 and there was no courtesy car. Thankfully a very capable employee sort it out for me, she was very kind.

11 November 2025

Liked being able to pop in and drop the keys in a secure box without having to wait for a member of staff. The car was only in for a recall but appreciated the health check and wash/hoover. On collecting the car the service advisor was very cheerful.

11 November 2025

Everything explained, felt no pressure if anything the opposite.

10 November 2025

No call back from Robert with any explanation of why the issue wasn't resolved. I have been waiting for weeks

10 November 2025

See above

10 November 2025

Problem Fixed.

08 November 2025

I visited the Douglas Park for twice so far. Adviser Faizan provided brilliant service and assisted in choosing the payment options. I am confident to get enough support from this centre addressing my queries regarding my car.

05 November 2025

Rude and brainless

05 November 2025

As above

05 November 2025

Please see my previous message for details. One big positive was the valeting. My car has been cleaned very nicely - inside and outside.

03 November 2025

Easy arrange the service, but thought the check-in process via machine was unnecessary when you had people sitting at a desk doing very little. Had a call in the morning and then nothing until I turned up at night so comms could have been better.

03 November 2025

Very courteous and was kept informed at every stage

03 November 2025

I was given a MOT voucher and a lovely curtesy car for the day.

03 November 2025

Friendly knowledgeable & helpful staff

02 November 2025

See above - BMW dealer that can't seem to repair BMWs

01 November 2025

Customer service is poor

01 November 2025

Staff helpful and efficient.

30 October 2025

Service and Mot carried out efficiently as expected

30 October 2025

Easy to deal with

30 October 2025

The service was good but attention to waiting times and feedback could be better especially tea coffee refills

29 October 2025

No complaints.

29 October 2025

Kept updated of progress and courtesy car available

29 October 2025

One star off for cost!

29 October 2025

Kept up to date by my service team personel on every move

28 October 2025

Agija was excellent in managing my work, account and arranging the pick up and return of my vehiclei

27 October 2025

Major services was undertaken in time, customer service was excellent.

20 October 2025

Very consumer friendly, knowledgeable & can be trusted not to rip you off

20 October 2025

MOT completed succesfully with advisories and car cleaned and valeted for a very resonable price

20 October 2025

Person I dealt with helped resolve the issue quickly.

19 October 2025

Completely satisfied

19 October 2025

I can't check if the service has been completed or not I just have to have faith in your ability to carry it out

18 October 2025

I was assisted by Paul who was particularly helpful in helping to track down my pre-paid service pack which was not properly processed by the supplying dealer

18 October 2025

It would have been good to be offered a courtesy car when the length of time the car would be in the garage was realised and saved us having to take taxis to 2 hospital and a doctors appt My only other comment is that I found the check in difficult

15 October 2025

Easy to arrange, kept up to date with progress and quick turnaround.

15 October 2025

Excellent service from all concerned and very good communication.

14 October 2025

I paid you to repair my car but it was returned without the fault repaired. Indeed it was aggravated. I returned the car and you tried to fix it. You failed, then proposed I should pay labour for diagnosis of the problem you caused or exacerbated.

14 October 2025

Staff attentive and friendly. Kept informed and nothing was too much trouble. Thanks to everyone I had contact with in the branch.

14 October 2025

10/10

13 October 2025

we were dealt with very well

10 October 2025

Was left waiting a bit too long while picking up the car and wasn't given a full quote before work was done. Also had to ask about a courtesy car rather than them offering one. The centre is in a poor location for public transport to where I live

06 October 2025

The work carried out was excellent. The staff are also excellent and looked after me whilst I waited for the work to be done.

06 October 2025

Prompt helpful with accommodating times . Super video of advisories

06 October 2025

Great service and they stuck to the time estimate that they had set for me.

05 October 2025

Exactly as promised

05 October 2025

Excellent communication and timely it answers to any questions

05 October 2025

Excellent service provided,very professional and explained fully the options available to purchase the vehicle

05 October 2025

I was welcomed by Kimberley at reception then my service advisor Faizan took over. I was offered a coffee whilst he attended to the paperwork. The car was booked as a wait appointment for 9am and Faizan returned it to me at 10.30am.

04 October 2025

Booked an MOT. The car notifications not reset. I phoned to have this corrected and got passed to another caller,no answer. Tried a few times and just got an answering machine. Message left, still no call back. Quick to get business no after care!

04 October 2025

Staff were so helpful with any of my questions.

03 October 2025

Comments as above - only small issue was over inflated tyres which can damage sidewalls of run flats

02 October 2025

Complete disregard for their customers, will not return any will now take my business elsewhere

02 October 2025

My car wasn't serviced as there was too much charge to test. As I had been having an intermittent fault on the charging it could not be tested.

01 October 2025

Report on vehicle was thorough and the price for the additional work came through promptly

30 September 2025

The whole service experience was excellent. Very quick and easy for me. Shaun Samson looked after me and he was brilliant. He found me somewhere comfy to sit and let me know what was going on and how long was left several times whilst I was waiting.

30 September 2025

Salesman was just different class told him budget and tried very best to meet that

29 September 2025

Friendly, knowledgeable and efficient staff member

29 September 2025

Very hassle free

29 September 2025

Its the first time that I have used them so all good thus far ??

27 September 2025

My cargo cover was broken during the service, and when I notified them was told nothing they could do.

24 September 2025

Excellent service

24 September 2025

Slightly longer time

22 September 2025

Excellent from start to finish with friendly staff throughout. Special mention to Agija for the excellent knowledgable communication with clear updates on the repairs and progress

22 September 2025

All our concerns regarding the car were met respectfully., the communication was fast and helpful.

21 September 2025

Very helpful and pleasent

20 September 2025

Kept me informed throughout process

20 September 2025

The service delivered on time. Was updated on the progress through the process.

20 September 2025

Excellent service

20 September 2025

I was kept up to date regarding the cars progress.And the time the car could be collected.

19 September 2025

Very efficient service. Had a precall from service advisor day prior. Paul looked after my vehicle on the day and fully explained my service and health check. Really good video from the technician showing the condition of my brakes and tyres

17 September 2025

Unnecessarily difficult when dealing with third party warranty, an issue that I have never had at any other BMW garage in the past or since. Front facing staff were pleasant but 2 days for a diagnostic test is absolutely ridiculous.

17 September 2025

Service v good. Paperwork of what is being done could be clearer

17 September 2025

Staff from reception to the service department were smart & courteous but more importantly my car was serviced on time and the video of the underside of the vehicle was excellent. The mini valeting of the car was most welcome.

16 September 2025

As above. Excellent customer service

16 September 2025

As above. Service itself was fine.

16 September 2025

Overall good, but I didn't like the background music in the showroom, which was too loud and intrusive and detracted from the ambience. Also, I don't understand why customers can't go directly to the service reception to check in a car for a service.

15 September 2025

Overall a good experience. I wasn't charged for the courtesy car. Nice touch.

15 September 2025

Despite a parts problem situation was quickly resolved

15 September 2025

See 1 above

15 September 2025

I felt welcome and looked after. Things were explained clearly and professionally.

15 September 2025

As above

14 September 2025

Good communication

14 September 2025

Competent team, a very easy experience, everyone did a great job.

13 September 2025

Already explained

13 September 2025

I'm very satisfied with Douglas Park Edinburgh. This visit was outstanding thanks to Dawood Iqbal, who managed my Fast Lane service with great care. He promised it would be done in under 2 hours, including spark plug replacement-and delivered exactly

13 September 2025

Due to level of expertise from staff

12 September 2025

I was completely satisfied with the service I received. Detailed video of the condition of the car was exactly as expected. I would've liked the option of a courtesy car but I understand that it wasn't possible at short notice.

12 September 2025

read above

12 September 2025

Found the staff very helpful and welcoming, went out there way to fit in extra services I asked for, will definitely be back when I go for an upgraded model next year.

11 September 2025

See above

11 September 2025

See above.

11 September 2025

transparent and friendly customer service.

05 September 2025

Hand marks on car

02 September 2025

very professional

02 September 2025

My service advisor, Ewelina Kozikowska, was excellent - very friendly & helpful.

02 September 2025

All my problems was sorted easily.

01 September 2025

Job done wrong first time. Vehicle damaged.

01 September 2025

Was completely satisfied during the sales process but the service experience changed everything. Please see comment above.

01 September 2025

Excellent service

31 August 2025

I don't think I've ever experienced such kindness from a sales staff before. Mr Iqbal was incredibly generous and helpful - I'm going through and exceptionally hard time & there were tears but he was so kind, yet so professional. Promotion time!

31 August 2025

Very happy with everything

31 August 2025

Was told the price was £140, when i had been quoted £117, but changed to £117 when i pointed this out. Was told a tyre would need to be replaced before i could drive home, at £170. Local tyre fitter said it was fine and did not need replaced.

30 August 2025

The car was expected, nice welcome and car returned promptly

25 August 2025

I thought it was ok

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Edinburgh BMW

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent

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Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 322 9031

Map

Areas served

Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 341 0770

Map

Areas served

Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 560 1773

Map

Areas served

Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh, Musselburgh, Bonnyrigg, Dalkeith, Tranent

View map