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4.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
332 ratings and 225 comments received in the last 90 days.
29 October 2026
Fast process, knowledgable staff.
22 October 2026
Whole procedure was made very easy
20 October 2026
My experience with BMW Financial Services was totally shambolic. My purchase was scheduled 19 September 2026. Even on 30 September I received circa 30 emails although the transaction was agreed 28 September.
19 October 2026
Anastasia was really great to deal with. We purchased the car we wanted at the a great price and got a good price for our trade in.
19 October 2026
Excellent service very responsive
10 October 2026
Very poor communication. Wrong car build not sorted. Wrong registration number put on car. Still no word on accessories bought with car. Shocking.
09 October 2026
Excellent, all requirements met.
04 October 2026
The sales advisor, Jonathan Kidd answered all my questions and helped me find the best vehicle for me. He brought the demonstrator to my house as i was not able to get to the dealership, and even delived my new car.
03 October 2026
Dealt with all my problems, apart from insurance cover.
03 October 2026
Johnathan Kid was attentative and helped from minute 1
03 October 2026
Neutral
02 October 2026
The test drive and sales process were easy and without pressure. The sales advisor was in touch to progress the sale as needed and had the car ready for pick up, mindful of my time constraints. Overall, a great experience.
02 October 2026
great service seamless
30 September 2026
Excellent service from the first showroom visit through to delivery. Ethan ably assisted in developing a X3 specification totally in-line with my requirements. Recently received, he spent considerable time explaining its features.
30 September 2026
From 1st contact to final handshake, Jonathan was courteous and professional.
25 September 2026
Everything was very smooth and quick.
24 September 2026
Our salesman, Ameen, was fantastic. He kept us up to date with all developments and always called when he said he would.
23 September 2026
Staff very welcoming, helpful and courteous.
19 September 2026
Colin Little was excellent throughout, responsive, transparent about pricing, and sorted everything (badges, paint protection, registration) ahead of collection. The car was ready and full comprehensive handover provided. Would happily recommend.
15 September 2026
The experience during the sales process was excellent. Anastasia and Jonathan were really helpful. However I've been delivered a brand new car with defects. And since handover I've had to chase the dealer over things on 3 separate occasions.
13 September 2026
Service r eceiv3d form staff was excellent from start of car purchase to its delivery
03 September 2026
Car was 2 months late then had to negotiate price again as my trade in devalued more than expected. I had to pay more that agreed deal in Apr. No "gifts" provided for the purchase (was done previously) and no full tank of fuel.
03 September 2026
We were only there to get our car serviced but after a quick chat with Jonathan Kidd, we decided to buy a 330e Touring. Excellent sales and customer service as usual. Been buying our cars from you / Peter Vardy for 23 years. Wouldn't go anywhere else
30 August 2026
The process was quick, easy and friendly. My previous car was stolen and I was quite upset but the team took all of the hassle out of the purchase process and made it a pleasure.
07 August 2026
Continue to pay old car finance!
01 November 2026
Service staff are excellent but didn't meet the workshop manager as he suggested to discuss health check issues
01 November 2026
perfect from start to finish. very friendly helpful staff.
01 November 2026
The actual process was very smooth, however the appointment was rescheduled one day before due to the driver's availability for collection and drop off. The service advisor was very helpful and attentivd during the process.
01 November 2026
Everything I needed was done. Communication was good. Efforts were made to allow me to drop off and pick up My car easily
31 October 2026
I have an on going open case with customer services the whole experience from the start was a shambles and still hasn't been resolved been waiting over a week for the centre to contact me plus 5plus days for the customer services to respond
31 October 2026
They did a very quick job which was great but never washed the car afterwards
30 October 2026
Good customer service on a difficult repair. Got there in the end!
29 October 2026
Details and timings dealt by Kimberly. She was very efficient and answered my questions. Arranged courtesy car as requested earlier.
29 October 2026
The car was particularly clean and was much appreciated. The audio on the video was not working and VERY broken, so no idea what the technician was relaying (did highlight this on pick up).
29 October 2026
The service was carried out in a timely fashion and I was kept up to speed by the Service reception staff. The car was also running very well after the service.
28 October 2026
Everything went very smoothly, without any issues.
28 October 2026
Extremely welcoming and friendly - very easy service to use.
27 October 2026
Actual event was well-managed by Conaire, who is to be acknowledged for his efforts. Booking the appointment was difficult, took 4 calls simply to get connected to the dealership, let alone service department. Also database showing car was outdated
27 October 2026
Easy, friendly and efficient
27 October 2026
Good communication throughout.
26 October 2026
staff very friendly and helpful
26 October 2026
The work was carried out as scheduled with excellent communication throughout. The centre was welcoming, well organised with professional friendly staff.
26 October 2026
Customer service was excellent and they serviced my car quickly (waiting appointment).
26 October 2026
Friendly efficient service provided
26 October 2026
Parts not available. Rearranged pick up from home. Pick up and service worked. Car returned. Not washed or hoovered. Inside had an unusual unpleasant aroma
25 October 2026
Professional service with good communication from Molly on issues that arose and how they were handled. Flexible and helpful in holding on to vehicle until I was able to collect.
25 October 2026
My car required a repair and I was told the part was ordered. I then had to chase the service department up twice and it took over a month to get the repair done and was quoted two different prices.
25 October 2026
Smooth service,professional staff.
25 October 2026
great service
24 October 2026
Very efficient and friendly service from dealership staff member.
24 October 2026
Extremely helpful service assistant, Kimberley who was charming and kept me informed. Initial receptionist less so. Only slight hiccup was registration number was different to the personalised plate I changed to 18 months ago. This will be corrected.
23 October 2026
Very professional from start to finish to finish .
22 October 2026
Great service
22 October 2026
Great service, no issue with the car after service, done in a short notice.
21 October 2026
The process was swift and very friendly and professional from start to finish. I particularly appreciated text updates of when my service was starting and then completed.
21 October 2026
Centre was clean and well presented. Staff friendly and helpful.
21 October 2026
Professional and knowledgeable
21 October 2026
Picked up car and returned in good time. Courtesy car provided too.
20 October 2026
Kimberly was exceptional of helping me sort out my service experience.
19 October 2026
SG74 PKU bought September 25 paid nearly £40,000 only to be receiving emails in July 26 wanting £380 after only car 9 months for oil an filter change , shocking to want that after only 9, months , received same car With paint damage ,
19 October 2026
Basic job, done well. Good service from reception desk.
19 October 2026
Friendly and professional attitude.
18 October 2026
Staff are brilliant. Very friendly and helpful. I was kept informed all the time my car was in the garage. Car was in for a MOT and was dealt with very efficiently and promptly. (Car passed mot)
18 October 2026
Service Advisor was so nice and friendly and explained the process well.
18 October 2026
Straightforward recall repair done faster than expected.
17 October 2026
Very efficient service, no issues handing the car in and it was ready to pick up earlier than expected
15 October 2026
Everything done efficiently
15 October 2026
Fixed appointment worked very well. Service assistant very professional.
14 October 2026
Very supportive and efficient , Ewelina and her team could not have been more helpful
14 October 2026
Very helpful front desk, and the young lady who came to meet before and after the work was carried out was very pleasant
14 October 2026
Service throughout from customer care via email to set up the EMAC and appointment to the service team at the dealership was great.
14 October 2026
Work completed promptly
14 October 2026
I had 2 cars in and had to juggle getting back and forward to swap them over and as usual they made it easy for me thank you
12 October 2026
Absolutely outstanding customer service from Connaire. Was kept updated and abreast of everything that was going on.
12 October 2026
I dont think what I had reported was communicated to the workshop. Pointless checks, videos when these had been done in January. Happy that service representative did t charge the full cost for this
12 October 2026
Kimberley was very helpful in expediting the required work and kept me updated promptly.
11 October 2026
Everyone very pleasant ,showroom in pristine order .
11 October 2026
Friendly rep offering timely updates
11 October 2026
Excellent customer service, kept informed through the whole process
11 October 2026
The service experience was completely satisfactory as I was treated as a valued customer, shown respect and supported with help on any issues that I may have requested.
09 October 2026
The staff are so good and polite
08 October 2026
Lovely staff
08 October 2026
Molly was extremely helpful in keeping me informed of the work and costs.
08 October 2026
Communication was good, video report was helpful. Waiting time for adviser too long both at drop off and collection. At drop off I was told my advisor was held up with another customer. But I was the first customer in after the doors were unlocked
07 October 2026
Polite efficient and conscientious
07 October 2026
Connaire was very helpful.
06 October 2026
Fairly standard service from mildly disinterested staff
06 October 2026
Not pleased . Kept waiting from 3.50 till 5 pm sitting . I was told 3.30 pick up . Furious as I had asked for 3pm and accepted because of new tyres there would be a slight delay . People arrived after me and were gone with cars immediately.
06 October 2026
Good customer service start to finish.
05 October 2026
Had to wait almost 2hours but I was glad that I had popped into garage
05 October 2026
From arrival at reception to meet and greet from the service dept. Very welcoming indeed. The lady from the service dept. was knowledgeable and and advisable as well.
04 October 2026
Work carried out as required with no complications.
04 October 2026
Terrible experience. Website opening times are a lie. Staff are not helpful. Prices are way too high. No communication from staff about what's going on. Will not be back.
04 October 2026
Well informed by staff Job done efficiently and well
02 October 2026
Issues with my vehicle promised manager would call me but no one has bothered
01 October 2026
Excellent service from start to completion. however would have been nice to be shown where the car was parked as had to locate myself
30 September 2026
kept informed of progress and completed ahead of estimated time
30 September 2026
My service experience was excellent. First communications were excellent and on arriving I was well looked after and work done on my car done to an excellent standard.
29 September 2026
Excellent service. The airbag recall was handled smoothly, and I was pleasantly surprised that the team also checked my car, cleaned the interior, and washed it. Really appreciated the extra care!
29 September 2026
Was very efficient and good communication
29 September 2026
All went with no hassle. Professionally
29 September 2026
Great service from the team especially Molly
29 September 2026
Great customer service and prompt work
29 September 2026
Glue on dashboard. Managed to get most of it off.
28 September 2026
On time for work completed
28 September 2026
Unable to complete activities promised as people have left. On pick up car not parked where requested.
28 September 2026
Excellent care and service all round
28 September 2026
The time it takes to get seen by the service dept is very slow. I know people may have things to do but handing a car over for a service shouldn't take 30 mins.
28 September 2026
Excellent staff - efficient and accommodating
27 September 2026
Very polite and professional front of office staff.
26 September 2026
I bought a used BMW i5 from the dealer, service was great. I was assisted by Sales representative Anastasia who was very thorough with everything.
26 September 2026
Staff were pleasant to talk to and very helpful
26 September 2026
Great service
25 September 2026
The work was done it seems and the cleaning of the car was excellent
24 September 2026
Excellent work and service.
23 September 2026
Lauren was excellent throughout, keeping me informed and arranging a discussion with the service engineer about an advisory issue.
23 September 2026
Attentive to detail Listening Empathy
23 September 2026
Excellent service and was kept up to date by Molly every step of the way
22 September 2026
Friendly, attentive staff and efficient service. Always well looked after.
21 September 2026
Excellent and friendly service
20 September 2026
The whole experience is great - booking the service, collecting my car and returning it all done spot on.
20 September 2026
Technicians kept us updated throughout and Ewelina was fantastic as always! She booked my appointment, checked me in in the day and was professional, knowledgeable, attentive and friendly throughout. A wonderful young lady and a credit to BMW!
18 September 2026
Always great service from BMW
18 September 2026
The whole experience went without a hitch, easy drop off and collection, really speedy turnaround (had been informed it was being worked on before I'd got home) and all work required was as described.
17 September 2026
Car issue was rectified under warranty as expected. Service and communication was exceptional.
16 September 2026
Professional, efficient service and good courtesy car cover.
16 September 2026
All ran smoothly
16 September 2026
When I handed in my car I was met by Molly who was very friendly and efficient, she explained what would happen during the day and kept in touch with me throughout the day.
15 September 2026
Expected when arrived, dealt with promptly, invoice as anticipated, work completed as envisaged.
15 September 2026
The service was done fast and efficiently with no drama
15 September 2026
The team were very helpful and tried their utmost to solve an intermittent fault. Whilst it couldn't be resolved they offered a follow up solution and the car will be collected next week for another attempt at a fix.
15 September 2026
Hassle free service great job
15 September 2026
Work done on time with communication throughout
14 September 2026
It was a waiting appointment and was completed ahead of schedule. The customer service was exceptional. Polite, efficient and top class.
13 September 2026
Excellent service as always
13 September 2026
The garage personnel and the work completed was good. A query about tne platinum card I have remains unanswered. The cost of the major service was very expensive. Wont be using a BMW dealer again for any service.
13 September 2026
Good service
11 September 2026
easy booking process and clear communication as car went through workshop
08 September 2026
Very well looked after by Kimberly in the service department, kept me fully informed of progress.
08 September 2026
Efficient service although this is expected.
08 September 2026
Ewelina was a great representative for BMW.
08 September 2026
polite, professional , informed
08 September 2026
From the prompt start to the MOT & the follow up detailing the two critical repairs + the 3 advisory actions was very reassuring. The decision to proceed with the immediate (2) repairs was easy to give following the clear report on the portal.
07 September 2026
Easy drop off / checkin
07 September 2026
Friendly and efficient.
06 September 2026
The agent was outstanding - friendly, helpful and rfficient
06 September 2026
Ewelina was very helpful and communicative.
06 September 2026
All went as expected including timings
05 September 2026
Ready for me on arrival, work programme as anticipated, completed on time.
05 September 2026
Everything was good: check in, polite and helpful staff, good communications, car cleaned, hoovered and brought to door of centre.
05 September 2026
Everything was efficiently handled
05 September 2026
Molly was really understanding and polite. Understood the issue and was really helpful during our telephone exchanges. I felt valued.
04 September 2026
Car was in for a recall was done in the time scale that I was told.
03 September 2026
Thought the service advisor Kimberly and the young technician Dylan were very helpful.
03 September 2026
Booking was very easy. My service took exactly the time I was told it would and I was updated regularly. I was particularly impressed with the staff, I did notice a change since my last service, very friendly and professional.
03 September 2026
A welcome reception and then an explanation of what was going to happen. All useful.
02 September 2026
No car 4days ?? We live 2 miles from a town no buses, 25th aug car supplied , had to be returned 27th , 2 mile walk then train, bus lift home did reverse on 31st to be told supplied broken brake Car hire supplied 1 hour back returned 2nd sept 1 hr
02 September 2026
Great service from start to finish, recovery from my home address, repairs completed under warranty and kept informed and updated from BMW during whole process.
02 September 2026
The service manager that met me handled the service from start to end (it was a safety recall). The work was carried out promptly and I was even offered a car wash. I had a few technical questions which were answered clearly
01 September 2026
Once we got over the obstacle of them agreeing to pick up my car from my home address everything went like clockwork.
01 September 2026
Everyone was very responsive and my car was booked in promptly with clear instructions which made life easy
01 September 2026
Connor was excellent.
01 September 2026
Clear friendly communication
31 August 2026
Simple service carried out, all went well.
31 August 2026
Video of the underneath of car was very clear and slowly done so i could follow it
31 August 2026
Collection, service and return of car to home address carried out with efficiency and professionalism. Excellent contact with 'Molly' who kept me fully informed on progress and costs.
31 August 2026
Quick turnaround in repair and kept well informed.
30 August 2026
The service advisor Kimberley is very professional and attentive. She is polite and explained clearly my car's issues. She deserves 5 stars review.
30 August 2026
Reasonably priced, and communication was exceptionally good.
30 August 2026
I was booked for a fast lane service so I thought I'd get the car back in 90 minutes. However it took about 3.5 hours without any extra work or problems and completely messed up my day.
29 August 2026
Molly was so helpful and welcoming me into the garage
28 August 2026
Impressed with fast and efficient service, and liked the car wash and vacuum
28 August 2026
Took a little longer than expected
27 August 2026
Everything went very smoothly
27 August 2026
Very nice receptionist and service engineer made very welcome
26 August 2026
All work was carried out as requested and completed promptly, notified of progress and when car ready.
26 August 2026
Completely satisfied with the service provided
26 August 2026
Accepted car on very short notice. Hd issue with booking but still took in the vehicle. Fast service
25 August 2026
Very satisfactory work done. Specially the person who i handed over the car keys for work i am sure of his name but he was so professional and very kind person i appreciate his help alot. Thanks alot BMW
25 August 2026
Spot on service and comms for airbag recall even though not been a customer of Douglas Park, but had been of Peter Vardy some years ago
25 August 2026
Ewelina was fantastic and communicated clearly.
25 August 2026
From the moment I stepped into the BMW show room I was greeted with-sincerity and a smile. Showed where to go Service department very good Good updates via phone on vehicle progress Very pleased with customer service from start to finish.
24 August 2026
The staff at the branch were very polite knowledgeable and helpful.??
24 August 2026
First class service - kept informed throughout and provided with an outstanding courtesy car .
24 August 2026
Upon completion of work I discovered that the rear seats and floor had not been cleaned. This sadly resulted in argument with staff who maintained that it wasn't garage policy. In my 20+ years of custom at that garage such cleaning has been mandatory
24 August 2026
Friendly service was kept up to date all the time and explained everything very thoroughly.
24 August 2026
We were kept up to date on the progress of the service and MOT.
23 August 2026
Liked the collection and drop off and the vid of my car.
23 August 2026
Great servoce from booking the appointment until collection. I was kept of progress from start to finish.
23 August 2026
Everything went according to plan and I was away in 2 hours as promised. I had an airbag warranty repair but my car was also valeted
23 August 2026
The car was collected and returned by friendly staff. I was kept informed on progress and everything was very clear and helpful.
22 August 2026
I've always had a great experience having my BMW X3 serviced here. A special mention to Lauren on the Service Desk, who was very attentive, friendly and kept me well informed throughout. Excellent service as always.
22 August 2026
the inspection report is really clear and reliable. I don't understand why I can't use the card machine at the store and force to use the payment link . But anyway , I am still happy on the service provided .
22 August 2026
Friendly service done while I waited. Only negative was the use of Bumper for payment - a pain.
20 August 2026
Johnathan provided me with a great service very quick and kept me updated with everything that was happening.
20 August 2026
Great experience from start to finish, fantastic service.
19 August 2026
Always honest, friendly & most importantly do what needs done to the car
18 August 2026
A much better experience than last time!
18 August 2026
Very impressive location/site, great showrooms, you just feel that you have the full weight of BMW behind you...
18 August 2026
Friendly and efficient. Thank you.
18 August 2026
Very disappointing experience with BMW and BMW Douglas Park Edinburgh
18 August 2026
Everything was made easy
17 August 2026
BMW 5star service people and everything was hassle free ??
17 August 2026
Fast turnaround, friendly staff
17 August 2026
I was really impressed with the service
17 August 2026
ewelina was so lovely! kept me informed for the whole duration of the appt
16 August 2026
Helpful and friendly staff. The whole process was handled very efficiently
16 August 2026
All staff were very professional, friendly & helpful.
15 August 2026
I was never asked if I wanted my car washed and then I was told it was washed I received my car back worse than it was before I took it in for the service
13 August 2026
Conor at Seafield was polite, friendly, attentive and kept me up-to-speed with everything happening with my vehicle.
13 August 2026
No complaints
12 August 2026
Very disappointed. You were difficult to get through to, I didn't know what was going on, I told you I thought I have an issue with wheel bearings , you called me to say someone thought yes and someone thought not so asked me what I wanted to do..
12 August 2026
Excellent service from staff, felt valued.
12 August 2026
Top quality from start to finish.
12 August 2026
I was able to get done what I needed to despite having some challenges around scheduling the work which was managed well by the person who handled my case.
11 August 2026
Communication and updates were good, but it took 4 days to get the car back and the issue wasn't fixed at that point. Car is booked back in next week.
10 August 2026
Excellent service from your team especially Billy and Kimberley. I had a few issues with my tyres which they sorted out for me very efficiently.
10 August 2026
Excellent service and responsiveness from Molly.
09 August 2026
The pain of the repair costs was offset by Molly's professionalism but mainly her courteous and personable manner.
09 August 2026
Excellent friendly service. Like the self check in.
08 August 2026
The service was very helpful and friendly. Pricing was good value
07 August 2026
Really good. Ewelina Kept me up to date all the way throughout the process.
06 August 2026
Everything was pretty smooth. But when I'm taking my car to get a service, you seem to have forgotten a pretty important part of switching the service reminder light off.
06 August 2026
The front end service was great. However, there was significant difference of opinion in regards to tyre thread and incorrectly diagnosed!
FIND Douglas Park Edinburgh BMW
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
01 November 2026
The purchase and handover of my car was fine.