OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
152 ratings and 86 comments received in the last 90 days.
02 February 2026
Douglas Park BMW had a good choice of vehicles available, especially in the model range that i was looking to purchase. The staff were quick to respond to my initial enquiry and followed up on every commitment that they made to me during the sale.
27 January 2026
Vehicle well presented at handover.
24 January 2026
Fabulous service from start to finish Sophie was a joy to deal with , taking lots of time and thought to all our needs and preferences . Nothing was to much trouble . And we actually bought a car we wouldn't have even thought off and we love it .
17 December 2025
Great brand knowledge and very attentive.Explained everything to us and answered our questions.
16 December 2025
Went in.on Tuesday and car was ready for Friday. So happy with car.
11 December 2025
Everyone I talked to though the entire process was warm l, friendly and kind. Catered towards my needs, and helped me figure out the path I could take.
05 December 2025
The staff and management team have been excellent through my experience and Jonathan was a fountain of knowledge and knew the product inside out. I can not fault any part of my experience and I will continue to be a loyal customer going forward.
04 December 2025
Dealership was easy to deal with. Sales personnel were knowledgeable and flexible in their approach eg I requested a second test drive and this was arranged without any questions or issue. Dealership kept me informed of delivery timescale.
03 December 2025
I had an initial call with the sales agent. He listened to my requirements and stuck to them. I appreciated not being given the hard sell as it wasn't needed. Very pleased with the car and although increase in price, feels like a fair deal.
10 February 2026
After dropping my car off my wife came to pick me up, there was a problem with her car that I couldn't sort, the garage took her car in and sorted it for us within 10min so we could get back home Can't thank them enough, amazing service
10 February 2026
Very good. But could do with way less (upselling) questions on the self-check-in screen at the garage
09 February 2026
Very helpful and efficient
09 February 2026
Brought the car in and came back a couple of hours later and the job was done. No stress.
08 February 2026
Wanted £205 to fix windscreen jets! Jets worked perfectly on my way home!
07 February 2026
I am Usually very happy with the service at bmw. This was a standard service, I know I have a slow puncture, I didn't need it fixed straight away, however to not put some air in the tyre and let a car leave a £400 service with a flat seems poor
07 February 2026
Excellent service from the guy and Evelyn ?
07 February 2026
Service was great, was kept up to date through out whole process.
05 February 2026
Stop trying to upsell things at every opportunity. Check in early - a full suite of
04 February 2026
Car taken in with a rattle around the tailgate. The fault has been identified and requires remedial work.
FIND Douglas Park Edinburgh BMW
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 322 9031
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 608 2495
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 560 1773
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
03 February 2026
Jonathan Kidd was excellent to deal with.