About Your Local BMW Retailer | Douglas Park Edinburgh

OUR CUSTOMER REVIEWS

SALES

4.5

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

132 ratings and 95 comments received in the last 90 days.

09 May 2026

Generally good service. Professional and courteous. 9 out of 10. Sales staff not always available on call in. Too short notice on pick-up requirements. Wrong registration number delivered. Doc sharing system not fit for purpose.

08 May 2026

My experience was amazing, all staff were so nice and chatty and made me feel so welcome!

01 May 2026

First time buying a brand new car and will definitely be returning in the future, was an amazing experience

17 April 2026

I visited the showroom in September and dealt with Faizan received an email never heard from him again then dealt with Billy Harris he resigned but no one told me, then with Mark Samson, then Jonathan Kidd who knew nothing about the previous conversa

07 April 2026

Ameen the sales operative provided friendly, excellent service throughout the process

04 April 2026

5 star for Ameen

11 March 2026

THE DEALERSHIP TOOK CARE OF ME THEY WERE REALLY HELPFUL FOR THE FULL PROCESS

04 March 2026

From the moment we entered the carpark .we were acknowledged by your staff in a friendly professional manner . Ameen has great throughout the whole process

03 March 2026

Staff were very patient and helpful whilst I decided on which car I wanted

17 May 2026

Professional and courteous service, happy with whole visit

17 May 2026

Kimberley was great and very helpful and the reception staff were also welcoming and helpful. Expensive for what is involved in a service but you know this when buying a BMW.

17 May 2026

Great company

17 May 2026

I've been here before,I know what good service looks like. From start, I was served at the waiting area,as opposed to before where I would be taken to a desk in the back. Was told car would be washed and it wasn't. Grime spots left inside on leather

17 May 2026

Everything was perfect on my visit and my service advisor Molly was fantastic and welcoming , she kept me fully up to date with everything and was a real pleasure .

15 May 2026

Everyone I spoke to were very friendly and the repair was completed within 48 hours.

15 May 2026

Disappointed that the ordered part arrived faulty and required a second appointment to complete the job. Impressed by the collection and delivery service offered for the 2nd day.

15 May 2026

Not happy with ur service

15 May 2026

Friendly service

15 May 2026

Ewelina was very polite and very helpful through the process of getting my vehicle fixed, would recommend her to anyone, thanks again.

See all reviews

13 May 2026

Efficient and friendly service, with additional work carried out promptly

12 May 2026

Car did not get it's usual clean and vac.

11 May 2026

Polite courteous and well informed staff, clean and welcoming environment and great service from Ewelina.

08 May 2026

Very friendly and responsive advisors. Regular updates throughout the process.

06 May 2026

Slick

05 May 2026

Always excellent and efficiently looked after by the Service team, especially Ewelina and Kimberley. In my opinion, they are two top members of your team.

05 May 2026

Seem to be good to me

05 May 2026

Ewelina dealt with me, & from the moment she approached, all was well. She was exceptional. Not in any particular way, but in all ways. I felt valued, listened to & understood, & all with a smile. Not too common these days. Please treat her the same.

03 May 2026

Friendly staff Got car back ahead of schedule Plenty of room for parking when dropping off your car

28 April 2026

During the previous ownership under Peter Vardy (Group?) a collection/drop-off service was offered for MOT and Service appointments. This is no longer available and therefore expended significantly more time managing the appointment.

27 April 2026

It all went smoothly with regular updates. A special 'shout out' for Ewelina too!

26 April 2026

Great communication throughout and easy drop off and pickup.

26 April 2026

Well informed from start to finish

26 April 2026

Quick and efficient.

25 April 2026

Good service. Was told I needed a new tyre because one was under inflated. Yes it was, but the reason for wear was bad alignment which BMW addressed months ago. Nothing to do with under inflation.

19 April 2026

Some standards dropped especially following 'Takeovers' (Dunedin Motors-Reg Vardy-Peter Vardy and now Douglas Park!) Frequent staff turnover often results in less consistent staff-customer relationships. Withdrawal of loyalty incentives Expensive

19 April 2026

Staff were fantastic

18 April 2026

Great customer service

13 April 2026

Good service but quite a long wait for only a oil change 2 and a half hours

13 April 2026

No hassle and work done on time

12 April 2026

Very helpful

08 April 2026

Very pleased indeed; booked the service (brake fluid replacement) with a slot that allowed me to remain in the showroom. Ms Wilson kept me fully informed of service status and the vehicle health check paperwork was comprehensive. Car valeted - v good

07 April 2026

The work required for the MOT was all fine. However, a Service light came on immediately afterwards although it is 9,000 miles to go. If this is an annual check wasn't the MOT sufficient?

06 April 2026

Efficient and courteous service all round. Easy to arrange appointment and the health check report was easy to understand.

05 April 2026

I have taken photos of a scrape on the rear quarter that was not there when I left the car with Douglas Park. I think they scraped it when washing

05 April 2026

Everything done as planned. No surprises. No delays.

05 April 2026

All well organised, had me informed throughout the day how the service of my car was proceeding

02 April 2026

First class service from reception to inspection and repair . Friendly and professional staff

01 April 2026

Quick, courteous and kept informed of progress.

01 April 2026

I mentioned in a note when I delivered the car that the parking sensors were not working and asked for that to be dealt with. When I next went out in the car, I found they're still not working. Not exactly satisfactory!

30 March 2026

Well looked after

30 March 2026

Everything as expected

28 March 2026

Quick check in and collection process for service

25 March 2026

Quick and efficient

24 March 2026

Staff members were very polite and friendly!

23 March 2026

Quick service and kept informed at all times

23 March 2026

Everything went like clockwork and I was kept informed

23 March 2026

Professional and efficient service.

21 March 2026

Very comfortable and felt very welcome

18 March 2026

No issues with booking, the job or the staff.

18 March 2026

Efficient Service

17 March 2026

Very warm welcome from reception staff,I was offered tea / coffee or another refreshment as soon as i arrived , didn't have to wait at all for my appointment . Dawood who was dealing with me was very polite and helpful with any questioni had .

16 March 2026

Your staff were all very courteous and efficient and the service was completed on time as advised. I appreciated the courtesy car that eased my travels to and from the West End

15 March 2026

The organisation and the staff were first class.

14 March 2026

Extremely professional and straightforward process. Dawood was a real credit to the team and truly made the experience smooth and enjoyable. He was knowledgeable, helpful, and ensured everything was clearly explained from start to finish.

11 March 2026

Would have been 5-star except for slight breakdown in communication when arranging for new battery

11 March 2026

Perfect service

10 March 2026

Good attention from booking the MOT, update on my car and the collection of the car in the afternoon.

09 March 2026

Reception staff very helpful when I was trying to book the car in.

09 March 2026

Staff were friendly and helpful, especially the service manager Agija. She kept me up-to date on the progress and answered any concerns I had.

09 March 2026

Kimberley, my customer service advisor, was excellent and understanding. The health check was thorough.

09 March 2026

My contact Agija Sestakovska did a wonderful job organising my appointment. The work on my BMW was fast efficient and within the estimate I was quoted.

04 March 2026

Everything dealt with.

03 March 2026

They did everything as planned, keeping me informed about the progress of work on my car.

03 March 2026

It transpired my sos call system Fault required a battery after paying £214 to find this out i was told I will have to re book the car in to have this fitted because according to the female I dealt with the parts department was now closed.

03 March 2026

Service went very smoothly including picking up and redelivering my car. Video communication with service operative was reassuring. Comprehensive checklist produced.

02 March 2026

Friendly and efficient

02 March 2026

The lady who dealt with me, (Evelina) was very helpful and accommodating.

02 March 2026

From the start Agija was amazing , communication was ,"OUTSTANDING" extremelly polite and professional .

02 March 2026

car in for brake fluid service arrived 9.45 for 10.00 booking after a text at 12.30 your car is going into workshop bit disappointed asked about car text was wrong ? got car back approx 13.15 I'm glad it wasn't a full service

01 March 2026

The sort of service I expect from a BMW branch.

01 March 2026

An additional visit was needed to fix the fault (involving an 80 mile round trip), but otherwise good service.

01 March 2026

The booking of the vehicle was a dream. The two Service Assistants (Agya and Ewelina) were immaculate and so welcoming. In short, the whole experience was just brilliant. Furthermore, I was kept fully aware of everything concerning my car. Well done.

01 March 2026

Easy booking in process, courtesy car and good communication throughout

28 February 2026

Smooth easy and really nice staff

28 February 2026

The reason it was good beacuse the lady aga sorted everything out for me . She made the experience easier she explained everything well and I rather have her sort things out for me in future . She's a manager at the sea feild branch .

25 February 2026

I had a great experience from walking in the door to collecting my car. Ewelina Handled this amazingly and kept me updated with each step

24 February 2026

Excellent service and customer attention. Kept updated regularly.

24 February 2026

Staff where helpful and kept me informed as the day went on

24 February 2026

Car was serviced as described. Staff were very helpful and I was kept up-to-date on progress the whole time.

24 February 2026

Professional and helpful attitude from all your staff.from reception to sales.always available for advice..

23 February 2026

Very good services, but on a relatively very high cost

23 February 2026

I ended up being at the centre for quite some time and all of your staff were very accommodating throughout this time.

23 February 2026

Great service very informative.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Edinburgh BMW

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map