OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 128 comments received in the last 90 days.
29 July 2025
Megan took the time to work out the issues we were having with the myBMW app across different regions. Entirely our issue and not something she would regularly deal with for 99% of UK customers, but she took the time to try and sort it for us.
20 July 2025
We were given excellent assistance by Jonathan Kidd in completing all the BMW online paperwork. The system is atrociously hard to complete as it keeps crashing or freezing and without his help we would have given up and gone elsewhere.
09 July 2025
Super happy with the team and how they looked after us and taking time to explain the car wheh we collected it.
03 July 2025
Again Faizan was amazing such a lovely genuine person and a pleasure to share our experience
24 June 2025
As above
19 June 2025
Everything went smoothly
09 June 2025
Great service from Jonathan at Douglas Park, Seafield. From initial discussions to delivery was very easy to deal with and gained my trust straight away - a pleasure to meet him and very knowledgeable about the process and the car. 10 out 10.
08 June 2025
We were fortunate to have the opportunity to purchase a BMW M135 in Tanzanite Blue. We love the colour. This is the first car that I'll be sharing with my wife. Having visited Jaguar LR, Mercedes and Audi, this the first car that we both agreed on!
08 June 2025
Derek the sales executive was helpful in the selling of our old car and the buying off our new car, he did have a issue trying to add my profile to the new car but he persevered with it until he got it connected.
13 August 2025
Good communication throughout. No hiccups.
12 August 2025
Honest and friendly
11 August 2025
Was called by the centre to arrange my MOT, booked in quickly and efficiently, offered courtesy car and a later drop off to accommodate my travel needs. Also investigated an issue at my request. Professional, friendly and welcoming staff.
11 August 2025
Easy and quick response from Ewelina as the single point of contact for the service department before and during the works carried out.
10 August 2025
Darwood was extremely helpful polite and courteous
09 August 2025
A video inspection was included with the MOT and offered extra assurance of the condition of the car.
08 August 2025
Amazing customer care was given while visiting BMW centre.
03 August 2025
was updated with a video
03 August 2025
Great staff
01 August 2025
5star experience, very happy
01 August 2025
Can't dpeak highly enough of Jonathon Kidd who was brilliant throughout the whole process. Answered all my questions and was mist attentive