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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
295 ratings and 148 comments received in the last 90 days.
01 May 2025
Really delightful service and the service team were better at Douglas Park Edinburgh than Eastern BMW where I was before.
23 April 2025
Megan has been great from start to finish, always happy to help any questions we had and made the experience as stress free as possible.
08 April 2025
Derek was very helpful, not in the least bit pushy. Can thoroughly recommend.
07 April 2025
All staff but especially the salesman involved could not have been more friendly or attentive.
05 April 2025
It was a great experience.
31 March 2025
Derek was very friendly and courteous - clearly new about the car
28 March 2025
Mark kept me up to date on 'next steps' at all times, which was very helpful. All actions and dates were achieved seamlessly. It felt like a great partnership with Mark to achieve my goal of a new car.
28 March 2025
First class service from initial visit to collection of my vehicle.
26 March 2025
The handover of my car was stress free and enjoyable, first class service in every way from Megan Fortune, she gave a first class service.
24 March 2025
Felt that everyone involved do their utmost and more to facilitate the process
24 March 2025
Excellent service by Zaki and the team. Given different options that I'd asked for, efficient and helpful. One issue with a scratch on the car which was quickly rectified without issue. Zaki was great!
10 March 2025
I would say the only downside & its Not from a sales man point Of view it's more from a business point of view was the presentation on the day. BMW Glasgow always have a Red Bow on the cars for anyone picking up there brand new car
09 March 2025
Jason spent a lot of time with us to ensure we got exactly what we wanted without being pushy. He kept us informed throughout the process
05 March 2025
Very hospitable and friendly and knowledgeable service
28 February 2025
Great service by Megan
26 February 2025
Process was let down by systems failure which meant i was unable to drive away my new car on the day. It was then delivered to me the following day. Disappointing as service had been excellent up until then.
25 February 2025
All items dealt with efficiently
24 February 2025
Sales person, Mark Gardner was exceptional. He made the whole experience very easy and I felt very comfortable.
18 May 2025
Helpful staff.
17 May 2025
It was a smooth experience from start to finish.
15 May 2025
Excellent service your staff know how to look after customers
14 May 2025
Very good services it was in and out recall service.
13 May 2025
Service was done within a brilliant time scale
13 May 2025
Good atmosphere in the showroom.
12 May 2025
Friendly and efficient with clear communication
11 May 2025
It was a great experience
11 May 2025
Only downside being I was told the car would be valeted. It wasn't.
11 May 2025
Could have been 5 stars, but on getting home noted chipped paint on boot that I am 100% sure was not there before. Anyway, no-one will admit anything so nothing I can do
10 May 2025
He was helpful
09 May 2025
I put my car in at 9am for a recall and was told it would 3 or 4 hours.The reality was i didnt get the car that day and was told to take taxi home and get a signed receipt and submit it to the garage for settlement which i duly did.
09 May 2025
As above
07 May 2025
Tim is excellent
07 May 2025
Well organised staff and work carried out well and on time.
06 May 2025
Could not have done any better.
06 May 2025
Looked after, good communication
06 May 2025
Kept fully informed. Courtesy car provided.
05 May 2025
Good service let down by poor attention to detail
05 May 2025
very satisfied - process was smooth at all times and car was ready when required
05 May 2025
The communication was poor. I was warmly welcomed by reception but it took 25 mins for a rep from servicing to speak to me and book the car in. I was told it would be ready at 4.30. I arrived in time was welcomed but it took 45 mins only to find out
05 May 2025
Work was completed in timescale, car got a free wash, loan vehicle was excellent and staff were all friendly and service oriented
04 May 2025
Friendly and informative staff I had a small mark on the driver's seat and the valet team removed.
03 May 2025
Dealt with easily and quickly
03 May 2025
Lovely helpful staff. Looked after us and kept us informed regarding car service
03 May 2025
Well looked after while in the service department. Car was also given a full valet. Under the previous dealership this was offered and attempted but standard was poor- the team at Seafield did an an excellent job and had clearly taken time.
30 April 2025
My vehicle was serviced and handed back on time and the courtesy car provided was top end spec.
28 April 2025
Staff and service manager Thomas very helpful and very speedy process
27 April 2025
Very happy overall. My car was unfortunately a bit messy and dirty for which I apologised and it came back clean (except for boot which hasn't been touched)
26 April 2025
Ewelina, as always, gave continuous updates and cost . Friendly & professional. Provided with hot drinks while I waited , staff are always happy & polite.
24 April 2025
Communication was poor. I explained I needed the car back that day and that the battery would discharge. I wasn't told that it wouldn't be possible to complete the job that day until 5.15 by which time it was too late to make alternative plans
24 April 2025
happy with service
24 April 2025
First time dealing with Douglas Park and I have to say I was not impressed. My car is due yet another service and I'm hoping the dealership will redeem themselves.
23 April 2025
The repair took longer than expected, but work satisfactory.
23 April 2025
Staff are so friendly and helpful
23 April 2025
Was very quick. However, the steering wheel was not put back after the driver airbag recall.
19 April 2025
Service 2nd to none
19 April 2025
Very efficient
17 April 2025
Everything was good, wasn't told if I needed a courtesy car i had to book in advance and that made the day a bit harder with having work. Other than that was all good
17 April 2025
Car fixed quicker and fully cleaned to a high standard. Also due to the inconvenience BMW offer of gift was well received.
15 April 2025
While reception staff were warm and welcoming there are issues noted above concerning a simple brake fluid change, please see above.
14 April 2025
Staff couldn't be matched for service and kindness.
13 April 2025
Ewelina, my service adviser on the day could not have been more helpful. Excellent customer service.
12 April 2025
Took longer than I was told and I had a waiting appointment as unable to get about without the motability car. However, I was kept up to date by the staff member looking after me.
11 April 2025
I didn't get any updates during the day or even a phone call to tell me that my car was ready to collect. I had to call them at 5pm to find out what was happening and just managed to get to the dealer before they closed.
10 April 2025
We asked them to check one of the tyres as it was losing air. It turned out to be a puncture and they were able to repair it.
09 April 2025
We were guided through each stage of the process, explaining the timescales, considerations and options, with great care and attention to our needs.
09 April 2025
They weren't bothered about starting late.
09 April 2025
everything was explained and I was updated regularly.
08 April 2025
Good service, very communicative and reorganised initial appointment without fuss. Coming from Gullane means getting there and back always a bit of a hassle. Always a bit nervous re bill for items needing done.
08 April 2025
Pleased with the customer service happy the way everything went
08 April 2025
Very due to the time quick turn around and keeping me updated onnthe status
08 April 2025
I was there as car needed an MOT satisfied with outcome
07 April 2025
No problems on the day. Costs were as predicted. No pressure for any extras.
07 April 2025
Not quite as good as the service given when under Peter Vardy ownership. eg; not offered a coffee on arrival. Not kept quite so up to date on progress of service and when it would be complete.
05 April 2025
Tricky problem solved. Updated on progress at regular intervals
05 April 2025
Best customer service I've received at any BMW service centre. The experience felt very personal and I felt valued as a customer, even though it was just for a routine service.
05 April 2025
No long wait and everything explained
02 April 2025
Everything was clear and simple
02 April 2025
All straightforward process with no issues but the overall experience seemed less personal than Peter Vardy. Cant explain it in any detail - just different domehow.
01 April 2025
The explanations given by the member of staff who was dealing with my repair, the care taken to update me of progress and his overall manner
01 April 2025
Total lack of customer support and service.
01 April 2025
Tasks carried out as required
31 March 2025
Very friendly, professional service and great communications from Paul. Service was completed as promised and actually quicker than expected. Great service, highly recommended, thanks very much.
31 March 2025
Same as above
29 March 2025
Work carried out
29 March 2025
Billy and Paul from the service dept were very helpful and kept me up to date with the progress of my car. The staff on reception were also very good.
28 March 2025
Easy to deal with, quick and no fuss
28 March 2025
Felt like being scammed.
26 March 2025
Service was terrible. Genuinely some of the worst customer service I've experienced in my life. Wrong parts ordered, quoted price changed, no courtesy car available, and minimal contact from the rep (thomas).
25 March 2025
I had organised my appointment for the EGR cooler recall and MOT and received text confirming my appointment some weeks prior to my appointment as inrequired a courtesy car. Turned up on 18th March, I was not on the list for that day.
25 March 2025
My contact on the days was very knowledgeable and 100 % helpful
25 March 2025
The only answer I could give.
24 March 2025
Car was booked in but the work not started until after 3pm and car wasn't ready until lunch the following day as a result. Poorly planned and poor communication (see below).
24 March 2025
Good service, nice people
24 March 2025
They did zero work on my car including not looking at the issue. It is rebooked for another inspection in 2 months time!
24 March 2025
Car was in for a recall that was done ,happy with that ,car to old for the app Mybmw, but a paper copy of my VHC would have been appreciated
23 March 2025
Comment ??
23 March 2025
My issues were resolved.
23 March 2025
They provided useful information re the take over from Peter Vardy & reassurance,
22 March 2025
Quoted 90 min for tyre and MOT, so decided to stay local. Phone call an hour later with wrong tire delivered. Returned to dealership, other issues then mentioned. In the end, lasted 5 hrs despite always being told less than an hr wait so wasted day.
20 March 2025
The work was carried out on the timescale agreed. It was like being on a conveyorbelt Talked to a receptionist Take seat. They go away to talk to someone. They come back. you need to wait someone with you. Offered a drink moved to the next step.
20 March 2025
The service was very personal and the staff were very attentive
19 March 2025
Thomas the service rep was very friendly, very communciative and made it a great service and experience. He was excellent.
19 March 2025
Called 3 weeks prior to Mot and service however could not get appointment until day before MOT due, failed due tyre , as a result car was in for 4 days with no communication and no one answering calls. Very unlikely to use this garage again.
18 March 2025
Apart from the receptionist who was helpfully, i didn't find the Douglas Park Edinburgh up to the previous standard. No communication that car was ready, and no complementary wash and clean with MOT.
18 March 2025
Very satisfied,
18 March 2025
Servicing department were not able to resolve issue I had with my vehicle. Felt there was little effort to try to find the cause. Reception staff were very friendly and attentive which was the positive.
17 March 2025
Friendly receptionist and friendly, efficient and knowledgeable service staff member, Ewelina.
16 March 2025
The young lad I dealt with was polite and so helpful
15 March 2025
You feel valued. All employees very friendly and helpful
14 March 2025
Young man dealing with very curteous
13 March 2025
Evalina was super helpful, and went beyond the norms to ensure I was well looked after. From the first phone call to handing my car back Evalina was a star.
12 March 2025
I felt that they took my problem seriously and looked to resolve it quickly. With no cost to myself.
11 March 2025
All warranty work and tyres finished and car returned spotless.
11 March 2025
Good job apart from the hefty costs!
10 March 2025
Was told no courteous car available although booked well in advance. Also I have a years valetting still to run but was told that that would not be honoured from Peter Vardy. Hardly encouraging for me to deal with your company in future
10 March 2025
Great customer service
10 March 2025
Car booked in and attended to very efficiently.
10 March 2025
Work completed in a single day and car returned at the end of the day.
09 March 2025
Respite raising issue with appointment and engaging with manager face to face and in email.... still waiting on a satisfactory response or any email back.... other than a statement that .y calls cannot be traced for reviewing..,.
09 March 2025
Same answer as previous. All good from the reception to the person assigned to look after me.
09 March 2025
I was very satisfied with the service experience from Thomas who I dealt with, he explained everything clearly and was very polite and welcoming.
09 March 2025
I was completely satisfied with the service I received
08 March 2025
Service delivered at very professional level with no hassle Courtesy car was provided on the day of service carry out so my spouse was happy and could stay on the road
07 March 2025
I was very well looked after.
07 March 2025
As above and the valet service was poorly done.
07 March 2025
Billy sorted me out a car so.i could get myself to work
07 March 2025
Although the repair to my central locking could not be completed successfully the communication and access to technicians was excellent. My car was in for a week while I was in Spain and at every decision point I had all the information I required.
06 March 2025
Poor
05 March 2025
As previous answer
05 March 2025
Very satisfied . The service staff in situ are all well trained in the car industry.
05 March 2025
Not happy with 2 week delay in receiving parts for recall.
05 March 2025
Service was good was car was rebooked
04 March 2025
The promised outcome did not happen. During 3 hours on site the status update had to be requested. No solution was suggested.
04 March 2025
Completely satisfied. Good communications.
04 March 2025
It was a shambles from start to finish. There was practically no communication. When Paul phoned to say the car was ready I made the one hour & a half journey to the garage to be told the car wasn't ready. They had called the wrong customer!
04 March 2025
Again very quick service
04 March 2025
See above.
04 March 2025
Although my car was in the garage for a week waiting on getting connected to bmw technical to sort out the update failure and then waiting for a spare part, I was kept updated by Shaun as to the progress of the repair.
04 March 2025
Car was cleaned as part of the service. Staff are generally pleasant.
04 March 2025
No problems
04 March 2025
Polite, professional and friendly service.
01 March 2025
Very satisfied. Shaun was very helpful.
28 February 2025
Tech resolved the issue which had plagued my ownership since day one. Peter Vardy tried multiple times but couldn't fix it, first visit in and it was solved while doing the service. Very pleased!!
27 February 2025
Mainly down to Ewelina who was very professional and helpful . Car was v clean on picking up as well
27 February 2025
I give them credit for keeping me well informed of developments.
27 February 2025
Everything OK with my visit
24 February 2025
Work carried out in a professional manner within allotted time
02 May 2025
as per previous answer.