OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 111 comments received in the last 90 days.
04 April 2026
5 star for Ameen
11 March 2026
THE DEALERSHIP TOOK CARE OF ME THEY WERE REALLY HELPFUL FOR THE FULL PROCESS
04 March 2026
From the moment we entered the carpark .we were acknowledged by your staff in a friendly professional manner . Ameen has great throughout the whole process
03 March 2026
Staff were very patient and helpful whilst I decided on which car I wanted
20 February 2026
Great service, no pressure but lots of helpful information
16 February 2026
Ethan Banks was very helpful and professional throughout the whole process of choosing a new car.
03 February 2026
Jonathan Kidd was excellent to deal with.
02 February 2026
Douglas Park BMW had a good choice of vehicles available, especially in the model range that i was looking to purchase. The staff were quick to respond to my initial enquiry and followed up on every commitment that they made to me during the sale.
27 January 2026
Vehicle well presented at handover.
13 April 2026
No hassle and work done on time
13 April 2026
Good service but quite a long wait for only a oil change 2 and a half hours
12 April 2026
Very helpful
08 April 2026
Very pleased indeed; booked the service (brake fluid replacement) with a slot that allowed me to remain in the showroom. Ms Wilson kept me fully informed of service status and the vehicle health check paperwork was comprehensive. Car valeted - v good
07 April 2026
The work required for the MOT was all fine. However, a Service light came on immediately afterwards although it is 9,000 miles to go. If this is an annual check wasn't the MOT sufficient?
06 April 2026
Efficient and courteous service all round. Easy to arrange appointment and the health check report was easy to understand.
05 April 2026
Everything done as planned. No surprises. No delays.
05 April 2026
All well organised, had me informed throughout the day how the service of my car was proceeding
05 April 2026
I have taken photos of a scrape on the rear quarter that was not there when I left the car with Douglas Park. I think they scraped it when washing
02 April 2026
First class service from reception to inspection and repair . Friendly and professional staff
FIND Douglas Park Edinburgh BMW
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 322 9031
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 608 2495
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 560 1773
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
07 April 2026
Ameen the sales operative provided friendly, excellent service throughout the process