About Your Local BMW Retailer | Douglas Park Edinburgh

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

169 ratings and 97 comments received in the last 90 days.

27 January 2026

Vehicle well presented at handover.

24 January 2026

Fabulous service from start to finish Sophie was a joy to deal with , taking lots of time and thought to all our needs and preferences . Nothing was to much trouble . And we actually bought a car we wouldn't have even thought off and we love it .

17 December 2025

Great brand knowledge and very attentive.Explained everything to us and answered our questions.

16 December 2025

Went in.on Tuesday and car was ready for Friday. So happy with car.

11 December 2025

Everyone I talked to though the entire process was warm l, friendly and kind. Catered towards my needs, and helped me figure out the path I could take.

05 December 2025

The staff and management team have been excellent through my experience and Jonathan was a fountain of knowledge and knew the product inside out. I can not fault any part of my experience and I will continue to be a loyal customer going forward.

04 December 2025

Dealership was easy to deal with. Sales personnel were knowledgeable and flexible in their approach eg I requested a second test drive and this was arranged without any questions or issue. Dealership kept me informed of delivery timescale.

03 December 2025

I had an initial call with the sales agent. He listened to my requirements and stuck to them. I appreciated not being given the hard sell as it wasn't needed. Very pleased with the car and although increase in price, feels like a fair deal.

23 November 2025

Team were helpful and made it really easy to purchase. Especially in a time where I had some personal matters to deal with

18 November 2025

Every one was so helpful

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31 January 2026

Well looked after and car was serviced and returned in a reasonable time.

31 January 2026

The repeir carried out under warranty has not been repaired and is actually worse than when it was brought in with the original fault.

31 January 2026

Very easy to book in and communicative throughout. The self check-out option was really helpful as work commitments meant I couldn't make it in before the service staff finished. Eastern BMW couldn't offer an appointment for a further 3 weeks!

29 January 2026

Perfectly efficient and very professional service. I was given an appointment for my service easily. Greeting by staff kindly and efficiently . I was also extremely impressed by the video summary of the service conducted. Thank you

29 January 2026

Billy service manager was very helpful to support myself getting this issue resolved. Sean kept me updated all the way through the repair .

29 January 2026

Very good service

28 January 2026

Overall very satisfied with the service and staff very helpful

27 January 2026

Great friendly staff and always welcoming when entering the showroom

27 January 2026

The initial day was very good with good communication and feedback followed by input from technicians video and explanations. I was kept informed throughout the day culminating in the late advice that tha cars spark plugs should be changed. I agreed

27 January 2026

Very helpful and pleasent and staff and I'm happy with that.

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26 January 2026

Work completed 25 minutes later than advised & car wash and valeting not carried out

26 January 2026

I was kept aware of everything that happened to my car.

26 January 2026

The CS agent was brilliant and kept me informed throughout the entire process.

23 January 2026

It opened too late and closed too early. I'm An NHS doctor and like the rest of us work 8am to 6pm so the opening hours do not suit me. Actually not sure who they suit. Folk on the dole ? Does Audi, Jaguar, Land Rover give a better service?

21 January 2026

Service went as planned and staff were all helpful.

19 January 2026

Ewalina was very communicative and friendly.

18 January 2026

Happy with the service. My car drives very well now. Special thanks to Dawood for his professionalism and knowledge about my car.

17 January 2026

Clear communication and efficient turnaround time.

14 January 2026

The actual car service, video update and attentiveness of the reception staff were great. However the management of the request was very poor as I was left waiting for an extended period as a member of staff was in a meeting

12 January 2026

Ewelina is very friendly, helpful and efficient.

12 January 2026

Various faults over 12 months, Rattles from inside boot after delivery, bolt found missing from suspension after complaining about banging underneath, headlight misting up. Issues all fixed but now lost confidence in the car and BMW ownership

11 January 2026

Friendly and professional staff

11 January 2026

Detailed explanation of what was fine and results . Cezan couldn't be more helpful .

10 January 2026

1. Rule no 1 of good customer service: don't treat your

10 January 2026

No hassle, kept informed throughout, and service with a smile

06 January 2026

Friendly staff and service

06 January 2026

Excellent professional service from Agija Sestakovska at Parks Edinburgh. She kept me informed on issues and progress with the repairs to my car.

04 January 2026

Exceeded my expectations

30 December 2025

The over all experience of getting the service done at the centre

30 December 2025

Very satisfied

29 December 2025

The repair took more than 3 weeks to complete. Douglas Park did not keep me informed on progress or when the repair would be completed.

29 December 2025

Billy (Douglas Park Edinburgh) very helpful keeping me updated of progress and the condition of my tyres and wheels after my incident

27 December 2025

As above.Lovely showroom and attentive well presented staff

26 December 2025

Very good company

26 December 2025

All was done to ensure I was a happy customer.

24 December 2025

Great service from ewilina

23 December 2025

Job completed quickly, no fuss and excellent service staff.

23 December 2025

It took 55 mins from arriving at my booked service time to get served and be provided with a courtesy vehicle. I would expect this to take no longer than 10 to 15 mins (at the very most).

21 December 2025

Work was identified and dealt with efficiently. Clear and friendly communication throughout.

21 December 2025

Good experience - efficient and friendly.

20 December 2025

The service was completed as expected, I was happy with the vehicle's assessment. Staff provided good comms and I did not feel that any unnecessary sales pressure tactics were employed throughout the process.

20 December 2025

All good but costs excessive for work done

20 December 2025

A satisfactory experience

18 December 2025

The car was left outside the showroom without the handbrake engaged.As I drove away and had to use the handbrake the original message-parking brake failure reappeared. Car went back into garage-only to reappear with the same fault. 2 days to fix.

16 December 2025

Very happy, excellent

16 December 2025

Car was worked on and issue sorted as expected. No complaints with the process or work at all

16 December 2025

Wasn't as seamless as last time. Felt had to explain myself. Overall end result was fixed.

16 December 2025

The customer service that I received from Agija was fantastic - lovely to deal with, efficient and kept me updated. But unfortunately the couple of (minor) issues that I have with the car are unresolved.

13 December 2025

On Monday the service manager said he'd call me about an issue i reported months ago. No call Wednesday No call Thursday No call Friday No call Saturday

13 December 2025

Kept updated on progress of work being carried out and complete .

12 December 2025

Excellent Service

11 December 2025

As I said earlier, everyone did what was required, on time, and always kept me informed of the progress with my service.

08 December 2025

Well communicated, easy to deal with and work done

07 December 2025

As per previous answer.

07 December 2025

Work required was explained and quickly actioned

07 December 2025

Quick and accommodating busy schedule.

06 December 2025

No problems. Everything completed on time.

06 December 2025

The service is quickly done within a few hours.

06 December 2025

My car wouldn't start for my booking so I had to drop the car off at a later date. The staff were helpful, and friendly.

06 December 2025

Staff couldn't be more attentive, I didn't have to initiate anything

02 December 2025

Kept me informed at all stages and helped inform my decision.

01 December 2025

Great experience. Customer service agent kept in contact throughout. Quick turn around.

29 November 2025

After reviewing the inspection video the tech states the rear seal has failed and has gaps so must be replaced so to be given car back and not been replaced but now have larger gap in seal is pretty poor service

20 November 2025

Even though the car had not been valeted, on mentioning this, the staff member looking after me did it herself as she said they were down in staff and best valet was away just now.

20 November 2025

Perfect

20 November 2025

I was very satisfied with my service experience at Douglas Park Edinburgh. Everything was handled efficiently and to a high standard.

19 November 2025

Professional and friendly service. Everything explained clearly and in a timely manner. Great service as usual.

19 November 2025

Friendly and efficient staff and service.

19 November 2025

Disappointed after confirming that ALL the parts were available in stock to carry out the safety recall, the repair did not happen because they didn't have the right bolts!

19 November 2025

Took perhaps much longer than it should have I was waiting. 8am start, brake fluid change took 2.5 hours.

19 November 2025

Issue turned out to be a bit complicated but retailer kept at it and all fixed now. Courtesy car was unexpected but very much appreciated

17 November 2025

The service went well without any problems, only the washing did not go well, which allowed me to give 3 stars because I often have almost 500 pounds, and when someone spends this amount they expect a good service as well as 5 stars, but in this case

17 November 2025

I expected a health check video....

15 November 2025

The service at Douglas Park was exemplary, lead by Billy MacKenzie who is incredibly knowledgeable and professional, Billy called and emailed at the times he said he would , explained everything clearly and had my car ready on time.

15 November 2025

Kept me informed at all stages of the repair process

15 November 2025

Very friendly and efficient

14 November 2025

A complimentary vehicle inspection and wiper change were conducted

12 November 2025

All completed as expected.

11 November 2025

I was quoted over the phone £292 for the service and requested a courtesy car for the day. At arrival it was £354 and there was no courtesy car. Thankfully a very capable employee sort it out for me, she was very kind.

11 November 2025

Liked being able to pop in and drop the keys in a secure box without having to wait for a member of staff. The car was only in for a recall but appreciated the health check and wash/hoover. On collecting the car the service advisor was very cheerful.

11 November 2025

Everything explained, felt no pressure if anything the opposite.

10 November 2025

See above

10 November 2025

Problem Fixed.

10 November 2025

No call back from Robert with any explanation of why the issue wasn't resolved. I have been waiting for weeks

08 November 2025

I visited the Douglas Park for twice so far. Adviser Faizan provided brilliant service and assisted in choosing the payment options. I am confident to get enough support from this centre addressing my queries regarding my car.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Edinburgh BMW

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 322 9031

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 608 2495

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0131 560 1773

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map

Address

20C Seafield Road East, Edinburgh, EH15 1ED

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0131 573 8718

Map

Areas served

Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent

View map