OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 120 comments received in the last 90 days.
08 June 2025
Derek the sales executive was helpful in the selling of our old car and the buying off our new car, he did have a issue trying to add my profile to the new car but he persevered with it until he got it connected.
08 June 2025
We were fortunate to have the opportunity to purchase a BMW M135 in Tanzanite Blue. We love the colour. This is the first car that I'll be sharing with my wife. Having visited Jaguar LR, Mercedes and Audi, this the first car that we both agreed on!
03 June 2025
Again, from first visit to picking up new car this was seamless process. The BMW centre was excellent, I was really impressed with hospitality and professional approach.
02 June 2025
The original anticipated timescale for collection of new car was 2 weeks, however the process took somewhat longer. I was very satisfied with the overall service provided by Megan Fortune and the Douglas Park team.
01 June 2025
As above.
30 May 2025
As above
25 May 2025
Just 1st class service from start to finish
02 May 2025
as per previous answer.
01 May 2025
Really delightful service and the service team were better at Douglas Park Edinburgh than Eastern BMW where I was before.
13 June 2025
Only grumble is that it appears over previous servicing's with Peter Vardy ( effectively the exact same site) all servicing records were lost. No real way to recover.
12 June 2025
Work carried out successfully and in good time
11 June 2025
Delayed completion
11 June 2025
Douglas Park have not offered any compensation for my car taking 9 days so far and charged £100 more than kwik fit to replace 2 front tyres.
11 June 2025
Excellent communication, polite and helpful staff and good service.
11 June 2025
See above
10 June 2025
Helpful and quick
07 June 2025
The work they carried out
06 June 2025
The screen washer had jamed, so my visit was an emergency and without a prior appointment. Dealt with quite quickly.
05 June 2025
Very efficient and the work carried out in time to allow me to do things i had planned for late afternoon
09 June 2025
Great service from Jonathan at Douglas Park, Seafield. From initial discussions to delivery was very easy to deal with and gained my trust straight away - a pleasure to meet him and very knowledgeable about the process and the car. 10 out 10.